Returns

Second toughts about your purchase?

Please contact us within 5 days of delivery.
Make sure you dispatch your item(s) back within 14 days of delivery.

Cancellations are not accepted but please do not hesitate to contact us if you have any problems with your order.

The following items can’t be returned or exchanged:

• Custom or personalized orders and items
• Items on sale
• Color differences or size problems because the customer did not read the description carefully before placing the order
• Similar issues which are not recoverable from the seller

Conditions of return or exchange:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 
In case of exchange, we will send your new product as soon as the returned product has arrived at us in its original condition.

What to do if my purchase is damaged or broken during transport?

We take great care in packaging our products.

Still something broken during shipping? No worries! Your package is insured.

If so, please contact us immediately and leave the package closed as much as possible.
Before we can guarantee to refund your purchase make sure you take these following steps:

Conditions to receive a total refund or new item

• Always dubbel check your ordered products carefully before throwing away the box and the seals/tape of your purchase.
• Please contact us immediately if your product is damaged or broken in transit.
• Leave the damaged product or package closed as much as possible (!).
  As soon as you have already opened all seals/tape, we can no longer guarantee your refund.
• Take pictures of the damaged goods, the packaging/box and the labels, we need these for the insurance company.
  
  

After consultation you will receive a new item or your full purchase amount will be refunded.

We also like to hear from you if there has been a mistake on our part, please feel free to contact us anytime, we will be more than happy to solve the problem.