FAQ’s

How do we collect our feathers?

Birds go through a natural moulting process every year in which the feathers of the previous year are replaced by new ones. The 'old' feathers that the birds naturally shed are then collected and washed. These feathers come from (domesticated) bird keepers and breeders, mainly from the EU and UK. Availability is therefore limited per year and the selection changes regularly. Never wait too long to purchase as they go very quick, when ther’re out of the assortiment it can be you have to wait a year or longer for new specimens.

In addition, a small part of the feathers are also obtained from licenced gamekeepers through game management (EU, UK), in compliance with wildlife conservation laws.

Is my shipment insured? —What to do if my purchase is damaged or broken during transport?

We take great care in packaging our products.
Still something broken during shipping? No worries! Your package is insured.

If so, please contact us immediately and leave the package closed as much as possible.
Before we can guarantee to refund your purchase make sure you take these following steps:

Conditions to receive a total refund or new item

• Always dubbel check your ordered products carefully before throwing away the box and the seals/tape of your purchase.
• Please contact us immediately if your product is damaged or broken in transit.
• Leave the damaged product or package closed as much as possible (!).
  As soon as you have already opened all seals/tape, we can no longer guarantee your refund.
• Take pictures of the damaged goods, the packaging/box and the labels, we need these for the insurance company.
  
  

After consultation you will receive a new item or your full purchase amount will be refunded.

We also like to hear from you if there has been a mistake on our part, please feel free to contact us anytime, we will be more than happy to solve the problem.